Bibek Chaudhary bc@sydney ~
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available for opportunities
Bibek Chaudhary

Bibek
Chaudhary

// IT Support & Infrastructure Professional
Enterprise Support  ·  End User Computing  ·  Data Centre Operations

4+ years keeping enterprise systems running across Fujitsu, HPE and more. Supporting 500+ users, managing 2,000+ endpoints — always at 98% SLA.

hire_me() linkedin → ⬇ download cv
5+
Yrs Exp
2k+
Endpoints
500+
Users
98%
SLA
// about

Who I Am

I'm a Desktop Support Engineer with 4+ years of enterprise IT experience across service desk, onsite field support, and endpoint infrastructure. I specialise in Microsoft 365, Intune, Active Directory, and ITIL-aligned service delivery across complex multi-site environments.

Consistently achieving 98%+ SLA compliance while supporting 500+ users including C-level executives. Currently studying for Microsoft MD-102: Endpoint Administrator.

// enterprises supported

Woolworths Coles Myer Westpac Ampol Toyota HPE Fujitsu
Bibek presenting at HPE Aruba event

// presenting at HPE Aruba event · Sydney

// recommendations

What Colleagues Say

"Bibek has been a great contact at HPE Sydney site. His ability to solve our IT issues without any difficulty has been a huge support. Would be a huge asset for any potential employer looking for a dedicated contributor."

GS
Grace Savoldi
Executive Assistant
Hewlett Packard Enterprise Australia

"Bibek is an extremely helpful person, with a can-do and never-give-it-up attitude. He learned everything quickly and helped make our daily lives easier — including spending days in the data center during the relocation project. Thank you for all your help, Bibek."

ZR
Zsolt Rajna
Systems Engineer
Hewlett Packard Enterprise
// experience

Work History

Advanced Onsite Technician July 2024 – Present
Fujitsu Australia · Lidcombe, NSW
  • Level 2 onsite desktop and infrastructure support for Woolworths, Coles, Myer, Westpac, Ampol, and Toyota across multi-site environments.
  • Led national infrastructure refresh programs — completing 20+ device deployments per week.
  • Installed, configured and decommissioned EFTPOS/POS terminals, servers, switches, routers, and WAPs.
  • Conducted Root Cause Analysis (RCA) on recurring hardware and connectivity failures.
  • Coordinated vendors and third-party engineers during critical escalations.
Onsite IT Support Technician Oct 2022 – July 2024
Hewlett Packard Enterprise (HPE) · Rhodes, NSW
  • Managed 15–20+ Level 1/2 ServiceNow tickets daily across a 500+ user enterprise environment.
  • Delivered white-glove executive support to C-level stakeholders across the APAC region.
  • Administered Active Directory and Azure AD lifecycle management for onboarding and offboarding.
  • Managed 2,000+ mobile devices and laptops via Microsoft Intune and MDM platforms.
  • Led laptop imaging and deployment using SOE standards and Intune Autopilot.
  • Key Achievement: Drove a data centre consolidation initiative with minimal downtime throughout.
Bibek at HPE office Rhodes NSW
// on_site · HPE Office · Rhodes, NSW
Service Desk Analyst June 2020 – Nov 2021
Zamtas Technologies · Clyde, NSW
  • First point of contact for 1,200+ users across 1,500+ corporate devices — 98% SLA, 70% first-call resolution.
  • Resolved hardware, software, and Microsoft 365 incidents end-to-end via ITIL processes.
  • Authored a knowledgebase of common resolutions, improving team efficiency and reducing handling time.
// skills

Technical Stack

microsoft_stack
Windows 10/11Windows ServerActive DirectoryAzure AD / Entra IDMicrosoft 365Exchange OnlineSharePointTeamsGroup Policy
endpoint_management
Microsoft IntuneAutopilotSCCMSOE ImagingMDM (iOS/Android)JAMFPatch Management
infrastructure_&_networking
DNSDHCPTCP/IPVPNVLANWi-Fi TroubleshootingRDPSwitches / Routers / WAPs
virtualisation_&_cloud
VMwareHyper-VAzure FundamentalsLinux / CentOS
itsm_&_service_delivery
ServiceNowFreshdeskITILIncident ManagementChange ManagementKnowledgebase Authoring
av_&_collaboration
Microsoft Teams RoomsZoomWebExPolycom
// education

Academic Background

MIT
Master of Information Technology
Charles Sturt University · Sydney, NSW
2021
BE
Bachelor of Engineering, Computer Science
EWIT · Bangalore, India
2017
// certifications

Certs & Memberships

professional_memberships

🏅
Member — Australian Computer Society (ACS)
ICT Professional Body · Australia
✅
ACS Skills Assessment — Positive Outcome
Computer Network and Systems Engineer

microsoft

☁️
Microsoft Azure Fundamentals (AZ-900)
Microsoft · Issued Feb 2026
ID: T18LMQYHIGSR
🔄
Microsoft MD-102: Endpoint Administrator
in_progress

it_service

🎧
IT Service Desk: Customer Service Fundamentals
NASBA · Issued Jul 2024

linux_series (linkedin_learning · 2020)

🐧
Linux Administration — Full Series
Learning Linux CLIOverview & InstallationFiles & PermissionsUser & Group ManagementStorage SystemsNetwork ConfigurationPackage Management (CentOS)Shells & ProcessesDesktops & Remote AccessFile Sharing ServicesKernels & LoggingLearning CentOSLPIC-1 & Linux+ PrepRHCSA (EX200) Prep
// projects

Academic Projects

// enterprise_project · HPE · Oct 2022 – July 2024
Enterprise Site Migration & Network Infrastructure Consolidation
Hewlett Packard Enterprise · Rhodes, NSW
challenge
Support a full site consolidation involving complex network and infrastructure migration while maintaining 100% operational continuity for 500+ users across the APAC region.
responsibilities
  • Assisted with SD-WAN migration activities during cutover windows
  • Supported Juniper Networks router-related tasks
  • Supported HPE Aruba Networks switching infrastructure activities
  • Lift-and-shift of racks, hardware relocation and rack organisation
  • Patch cabling, structured cable management
  • Assisted with switch cutover support
  • Coordinated with engineers during critical migration windows
// outcome
Successfully completed site consolidation with minimal downtime and uninterrupted business operations throughout the transition. Recognised by the Systems Engineer team for reliability and proactive support during critical migration phases.
SD-WANJuniper NetworksHPE ArubaNetwork MigrationData CentreCable ManagementInfrastructure
CNN Solution to Estimate Elderly Excessive Daytime SleepinessNov 2020 – Feb 2021
Charles Sturt University · Individual Project
objective
Estimate excessive daytime sleepiness in elderly people using Convolutional Neural Networks and assess quality-of-life impact.
tools
Google Scholar, PubMed, Mendeley — systematic literature review across peer-reviewed journals.
outcome
Submitted, presented and awarded a Distinction.
Machine LearningCNNResearch & AnalysisHealthcare IT
Authenticating Multicopy Dynamic Data Possession in Cloud ComputingJan 2017 – May 2017
East West Institute of Technology, Bangalore · Team of 3
objective
Enable dynamic multi-copy cloud data storage with enhanced file security and corruption prevention.
tools
MySQL, NetBeans, Java Development Kit, XAMPP, Java — local cloud server environment.
outcome
Led team, presented at college Project Exhibition, awarded a Distinction.
JavaMySQLCloud ComputingData SecurityXAMPP
// notes

Notes & Articles

/* documenting what I learn — from the field and from study */

study_notes
MD-102 Endpoint Administrator — Study Notes
Following my journey preparing for Microsoft MD-102 — Intune, Autopilot, compliance policies, and endpoint security.
// coming_soon
field_notes
EFTPOS & POS Connectivity Troubleshooting Guide
Diagnosing SIM-based and LAN-based EFTPOS/POS issues from supporting retail enterprise clients at Fujitsu.
// coming_soon
how_to
Setting Up Intune Autopilot from Scratch
Step-by-step walkthrough of configuring Windows Autopilot in Microsoft Intune — from device registration to first login.
// coming_soon
opinion
ITIL in Real Life — What Actually Happens on the Service Desk
What ITIL teaches vs. what you actually deal with supporting 1,200+ users. Lessons from 4+ years in enterprise IT.
// coming_soon
// contact

Get In Touch

@chaudharybibek@gmail.com inlinkedin.com/in/bibekchaudhary ghgithub.com/bibekneplease ↓download resume (pdf)